Refund policy

Last updated: October 8, 2026

We want you to love what you ordered from BSAULER. If something isn't right, here is how returns, exchanges and refunds work.

Return window

You can request a return or exchange within 30 days after your order is delivered.

What can be returned

  • Items must be unused, unworn and unwashed, in the same condition you received them.
  • Items must be sent back with their original packaging and tags.
  • Personalized or custom-made items can only be returned if they arrive defective, damaged or different from what you ordered.
  • Gift cards are non-returnable.

How to start a return

Email us at bsaulsolutionsllc@gmail.com with your order number and the item(s) you want to return or exchange. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

  • Unless the item is defective, damaged or incorrect, you are responsible for return shipping, and a return shipping fee may be deducted from your refund.
  • Original shipping charges are non-refundable.
  • We recommend a trackable shipping service (such as UPS or FedEx) and keeping your proof of shipment. We are not responsible for returns that are lost or damaged on the way back to us.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible (and within 30 days of delivery) with your full name, order number, a short description of the problem and photos of the item and packaging. We will make it right with a replacement, an exchange or a refund, at no extra cost to you.

Exchanges

Need a different size or style? Exchanges follow the same rules as returns. The fastest way to get the item you want is to return the original item and place a new order.

Digital products

Digital products are delivered instantly after payment and are non-returnable and non-refundable once delivered or accessed, unless the file is faulty, not as described or was not delivered, or where the law requires otherwise.

Refunds

Once we receive and inspect your return, we will email you to let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us.

Holiday season

We may extend the return window during the holiday season. Any extension will be announced on our website.

Contact us

BSAUL SOLUTIONS LLC (doing business as BSAULER)
530 School House Rd, Ste G, Hockessin, DE 19707, United States
Email: bsaulsolutionsllc@gmail.com